Refund policy

Refund Policy – MMRK Official Store

Last Updated: June 2026

At MMRK, customer satisfaction is important to us. If you receive a damaged, defective, incorrect item, or if you are not satisfied with your purchase, you may request a return according to the policy below.

1. Return Eligibility

• Customers have 7 days from the delivery date to request a return.
• Items must be unused, unworn, unopened, and in their original packaging.
• Products must be returned in the same condition in which they were received.
• Proof of purchase or order number is required for all return requests.

2. Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, or incorrect:

• Opened perfumes
• Opened cosmetics
• Personal care products
• Undergarments
• Customized or personalized products

3. Return Request Process

To request a return, contact us within 7 days of receiving your order:

Email: info@mmrk-uae.com
WhatsApp: +971 56 780 0880

Please provide:

• Your order number
• A description of the issue
• Photos of the item if it is damaged, defective, or incorrect

Once approved, we will provide return instructions.

4. Return Shipping Cost

Return shipping cost is the customer's responsibility unless the item received is damaged, defective, or incorrect.

5. Refund Processing

After the returned item is received and inspected, approved refunds will be issued to the original payment method.

Refund processing may take between 7 and 14 business days depending on the payment provider or bank.

6. Exchanges

If the requested replacement item is available, we may offer an exchange for the same product.

7. Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, cancellation is no longer possible, but a return request may be submitted according to this policy.

8. Contact Information

MMRK Official Store

Email: info@mmrk-uae.com

WhatsApp: +971 56 780 0880

Website: https://mmrk-uae.com

9. UAE Return Policy Summary

• Return Window: 7 Days
• Return Cost: Customer Responsibility
• Return Method: By Mail or In Store
• Refund Processing Time: 14 Business Days
• Exchanges Accepted: Yes
• Country: United Arab Emirates