FAQ

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  • Pre Sale Questions
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How Can We Help?

If you need help with an order, product, delivery, or payment, contact MMRK through WhatsApp, email, or the contact form. Our team will get back to you as soon as possible.

Pre Sale Questions

A: Products shown as available can be ordered while stock lasts. If an item is unavailable, it will show a “Sold Out” label. Stock can change quickly, so contact MMRK on WhatsApp if you would like to confirm a specific item before ordering.

A: Delivery times depend on the delivery address and selected delivery option. Same-day or next-day delivery may be available in Dubai, while other UAE emirates typically take 1–2 business days after order processing. International shipping is currently available to Bahrain, Kuwait, Oman, Qatar, and Saudi Arabia. Delivery to these GCC destinations usually takes 4–8 days. Available delivery options are shown at checkout.
A: Cash on Delivery is currently available for eligible orders within the United Arab Emirates. For Bahrain, Kuwait, Oman, Qatar, and Saudi Arabia, customers can use the available online payment options at checkout.

A: Return or exchange requests may be submitted within 7 days of delivery. Items must be unused, unworn, unopened, and in their original packaging. Opened perfumes, opened cosmetics, personal care products, undergarments, and customised items cannot be returned unless they are damaged, defective, or incorrect. Contact MMRK via WhatsApp or email with your order number for assistance.

A: We can only confirm claims shown on the specific product page. For an exact check before ordering, contact MMRK UAE on official WhatsApp and send the product name or a screenshot.

Order & Payment Questions

A: Available payment methods are shown at checkout and may vary based on the customer’s location and order eligibility. MMRK accepts Visa, Mastercard, Apple Pay, Google Pay, and Tabby for eligible orders. Cash on Delivery is available for eligible orders within the United Arab Emirates.

A: For orders with tracking, tracking details will be shared by WhatsApp or email when available. If you need an update, contact MMRK on WhatsApp with your order number and our team will assist you.

A: Contact MMRK on WhatsApp with your order number and we will check the delivery status and assist you as soon as possible.

A: You may request a delivery-address change before the order has been shipped. Contact MMRK as soon as possible with your order number and the new address. Address changes depend on the order status and delivery coverage.

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